If you have a problem or discrepancy* with an order, contact our Help Desk firstname.lastname@example.org.
Please have your invoice ready along with the style number, color and quantity you are inquiring about.
Absolutely no returns on printed, washed or decorated merchandise. Garments must be inspected before printing.
All claims for shortages, damages, etc. must be made within 5 days of receipt of merchandise.
No cash refunds, you will be issued a credit note for your next order.
You will be responsible for outbound and return freight costs on returns.
Without a valid return authorization number, our warehouse will not accept returns.
Defective merchandise must be returned to us with a piece of tape indicating the location of the flaw.
Discontinued styles or merchandise over 30 days old cannot be returned.
Please include a copy of the invoice to ensure proper credit in a timely manner. (Approximately two weeks)
If your order is not processed accurately, we will cover the original freight and send a call tag for the incorrect merchandise.
Dimensions are approximate and sizes or colors may vary slightly due to the characteristics of handmade products. All products may vary slightly due to custom manufacturing of materials used. Colors may appear differently on the website and catalog versus the actual product. We strive to represent our products as accurately as possible through our photos. Slight physical and color differences may exist between pieces.